Software Support:

: 800-344-6422 Option 1

: EMRsupport@micamedical.com

Hardware Support:

: 800-344-6422 Option 3

As a federally-qualified health center (FQHC), you strive to provide high quality care to the uninsured and underinsured. Because most of the millions of Americans that depend on your services have Medicare or Medicaid, having a fully-certified electronic medical record system like Meditab IMS is crucial for providing the best patient care and avoiding Medicare/Medicaid payment reductions. MICA will help you at each step of the EHR implementation process, providing installation, customization, training, and software support. We will make sure each component of your software is tailored to the FQHC environment to help improve your office’s workflow, reduce errors, and give your patients the care they deserve.

BILLING DONE YOUR WAY:

MICA and Meditab understand that it is important for FQHCs to be able to bill individuals based on their ability to pay for services. The ability to assign fee schedules and payment classes to your patients based on a variety of factors like income level and number of dependents is a key feature of IMS for FQHCs. You will have the flexibility to customize your system to meet the standards set by your area. Fees can be set based on discounts, service co-pay sliding scales, or a combination of both.

WORK SMARTER, NOT HARDER:

IMS and MICA strive to increase the efficiency of each practice by making each employee’s workflow as streamlined and intuitive as possible, from front office to billing office. You can save your employees time and energy by utilizing the features of IMS.

sEE WHAT’S COMING:

View the schedule by day, week, or month
Schedule appointments in multiple locations
Easily control which providers appear on the schedule
Right-click access to all patient information
Give your patients directions to your office from their address
Automated Appointment Reminders via Phone, E-Mail, or Text Message with Confirmation
Easy to use wait list feature
Ability to send letters to large groups of patients easily
Insurance authorization and eligibility management

KNOW BEFORE THEY GO:

You can use your Meditab IMS EHR to verify that your patients have valid insurance policies before they set foot in the office. With the click of a button, you can send an eligibility check to any payer, learn your patient’s co-pay amount, and check whether the patient has a balance remaining to be applied to their deductible.

ONE STOP SHOP:

Meditab IMS makes check-in and check-out easy for your front desk staff with it’s all access check-in screen and a check-out screen that reminds them what is yet to be done. Staff will be able to quickly scan insurance cards, print forms to be filled or informational letters, collect patient signatures, and attach a photo of the patient to their chart. IMS will remind your front desk staff to collect your patient’s co-pay, tell them what the co-pay amount is, and allow them to easily document collection. On check-out, IMS makes it easy to schedule follow-up visits and print important documents like clinical summary letters, appointment cards, and clinical care instructions. IMS provides options for offices who prefer to be even more automated as well; practices who choose to use the kiosk feature can allow their patients to check themselves in, sign consents, and collect informational letters from a designated workstation in the waiting room.

nEVER MANUALLY ENTER VITALS AGAIN:

Meditab IMS allows you to interface with many of your favorite biometric data collection devices. Simply take your patient’s vitals and synch the blood pressure cuff, thermometer, or scale to the interface and IMS will collect data for you.

Documentation simplified:

Providers Love IMS for many reasons, here are a few of them:

Fully Certified with both CCHIT & ONC-ATCB 2014
Eligible for ARRA EHR Incentive meaningful use stimulus money
Easily customizable for your specialty, practice, and providers
Right click access to entire patient charts
Easy to use with tablets or touch screen computers
Compatible with dragon and other voice dictation software
Makes documentation faster using the ability to copy a patient’s medical histories, use global templates, or the ability to copy a patient’s previous visit information
Choose whether to write notes or draw on an image
Store your data on the web, using a server, or in the cloud
Use the fax service to fax documents directly out of IMS and receive documents and refill requests in electronic form
Send prescriptions (even for controlled substances) electronically
Order labs and recieve lab results from the system using HL7 technology
Generate careplans or post-operative instructions for your patients from letter templates
Link ICD-9 or ICD-10 codes, CPT codes, and follow up visit recommendations to documentation
Get a CPT code suggestion based on electronic E&M logic
Quickly send pre-filled letters to groups of patients from the schedule
Schedule follow up visits easily on check-out
Create an electronic superbill that can be easily double-checked from the “to be billed” area

better preventative care:

The health maintenance module allows providers to set yearly recall visits for their patients, monitor the percentage of patients who receive preventative care at their visits, and much more.

Get your patients the medication they need:

IMS’ quick and easy electronic prescribing module will allow you to cut your patients’ wait time at the pharmacy by sending their prescriptions before they’ve even left the office. The e-prescribing module makes refills easy too! You can authorize refills with one click of a button at the bottom of the electronic refill request fax.

PROVIDER REFERRAL TRACKING MODULE:

IMS allows you to keep a database of specialists who you commonly refer your patients to, and the referral tracking module allows your front desk staff to track who needs a specialist and note when that patient has been scheduled with the specialist.

code your visits more effectively:

IMS’ built in E&M logic takes the guesswork out of completing a superbill. Use the CPT advisor to generate the appropriate office visit level based on the extent of the HPI, ROS, and exam you completed.

AN EMPOWERED PATIENT IS A HAPPY PATIENT:

IMS makes it easy to keep your patients informed and feeling in control of their medical information. Meditab IMS’ portal allows you to create a custom page where you can securely communicate with your patients through a messaging system or by posting lab results, summaries of their visit, or post-visit instructions.

ELECTRONIC POSTING OF YOUR INSURANCE PAYMENTS – EOB’s & ERAs:

Save your billers time by allowing IMS to auto-post your insurance payments from EOBs and ERA’s!

Intuitive and easy to access chart view:

With IMS, you will never have trouble finding your patients’ information. With just one click, you can access your patients’ charts, stored in an easy-to-navigate manila folder layout to keep data stored in an intuitive and organized manner.

ensure you meet meaningful use:

IMS has a special reporting system in place to make sure you are following the steps to meet meaningful use. MICA’s knowledgeable staff will interpret this report for you and train you on what it takes to earn your EHR incentive check. MICA will be by your side from documentation all the way through the attestation process.

your finances deserve good health too:

IMS provides reports and digital graphs that allow your office manager and billers to easily check any metric of your practice’s financial health. Use the dashboard or any of IMS’ 400 reports to check provider productivity, generate the schedule, analyze insurance payments, keep a log of the daily deposit, ensure your patients are being seen in a timely manner and much more.

Don’t forget:

The MyTasks screen makes it easy for everyone in the office to complete their day’s work. From one screen, staff can review documents/faxes forwarded to them, send and receive notes about a patient or reminders to complete a task, review and record lab results, and sign off on patient visit notes. Your office will experience more effective communication and increased efficiency.

Manage claims electronically:

IMS’ claims management screen allows you to sort claims, preview the information to be sent in each batch, and edit claims from the same screen. Before you send your claims, IMS scrubs them and finds any missing data. If IMS finds an error, it points you directly to the part of the patient information that is missing, allowing you to fix the claim quickly without leaving the claims area. IMS users benefit from the ability to send claims directly from the software to the insurance carrier or clearinghouse and the ability to automatically receive claim reports or ERA files back from the carrier.

Increase your revenue:

Use the dynamic accounts receivable module to sort by insurance carrier, by balance amount, or by patient. Drill down to have all of your follow up information at your fingertips; see the carrier phone number, patient insurance ID and more at a glance. The module allows you to quickly re-print or re-batch claims, schedule collection follow-ups, read the claim history, and access the patient ledger. Practices across the country find that IMS’ easy-to-use collections module allows them to collect payment in a timely manner and increase their revenue.

visual FINANCIAL LEDGER:

The patient ledger makes it easy to see balance aging, broken down into patient responsible and insurance responsible. The color coding makes it easy to follow the progress of charges and easily post payments or rejections, rebill them, transfer them to other payers, write them off, or make notes on the claim. You can also see the entire claim history to ensure claims of timely filing and manage patient payment plans from the ledger.

Eliminate paper clutter and save time:

With IMS, you can reduce the amount of paper cluttering your desk and save time by sending and receiving faxes electronically. Clients who use the fax service are able to fax custom letter templates and other patient information directly from the chart, cutting down on the time and expense of printing the document. The fax service also eliminates the need to scan documents received from other practices; office staff will be able to assign the electronic copy of the document received by IMS to the patient’s chart. The fax module also helps improve inter-office communication by providing the opportunity for your staff to forward documents to others in the office, which can be easily managed in MyTasks.

drug, Vaccine, and product management:

IMS can track the stock of your in-house pharmacy, your vaccine inventory, or any number of other products you may have on hand for your patients. The point-of-sale module makes it easy to account for when patients purchase things like skincare items, orthopedic supports, or hearing aids.

IMS goes where you go:

IMS can be hosted via local server, one of MICA’s servers, in the cloud, or in a web-based environment. MICA will ensure that you have access everywhere you need it; inside the office, at home, or on-the-go. We will be there to install your software and make sure that your remote connections are functional.

EMR, EHR AND PRACTICE MANAGEMENT SOFTWARE FINANCE OPTIONS:

The following are a few of the common payment methods:

With a Business Check or Cashier’s Check
Visa, Master Card or American Express
With a Bank Loan
With a Leasing Company
With a Stimulus Lease- payments are deferred for a period of time

POINTS TO CONSIDER:

Once you choose to implement your EHR, there will be a few details to hammer out to ensure a smooth transition to IMS and MICA support. It is important to ask yourself the following questions and ensure that each of your staff members knows what is expected of them.

When would you like to “go live” and start using the software?
Who is responsible for communicating technical support issues to MICA?
Who is responsible for communicating the initial setup configuration of IMS and learning how to make changes for the future?
Who needs to be trained?
What days should training be completed?
How much training is needed per staff member?
Does your office need data converted from your old system?
What information do we need to get set up with RealMed?
Which insurance carriers do you send claims to?
Do you need new/additional hardware?
How many days of go-live training do you need?

“GO-LIVE” WITH CONFIDENCE:

The team at MICA have been learning about the day-to-day needs of our practices since 1979 and know what it takes to get a practice ready to begin using a new EHR system. To get providers and staff comfortable with the system, MICA offers a series of one hour training sessions, done over the internet, where we will show you what the system can do and answer any questions you have. Your trainings will be completed with provider specialists Scott and Tommy or billing specialist Pat, based on your needs. We have the capability to record training and send them to staff if needed.

STRESS LESS:

MICA is experienced in conversion to IMS from the most popular EHRs out there. You shouldn’t lose data.

NOW WHAT?

You have carefully chosen the best EHR for your practice. You and your staff have been diligent students during training, worked hard to get your visit note templates customized, and MICA has converted your old data into IMS. It is now time to GO LIVE! It can be a little daunting to use a new software for the first time, so MICA staff will travel to be on hand in your office to assist you.

HELP!

After go-live, MICA customer service is only a phone call away. Call to speak with Tommy or your billing representative between 8am-5:30pm eastern time.

Screenshots		Benefits
	Patient Appointment Scheduling With an intuitive, customizable appointment scheduler, doctors and staff can easily manage patient appointments – including schedules for multiple offices and providers. * Click Screenshot To Expand	Reduce missed appointments Improve office productivity Eliminate overbookings
	Eligibility Tracking Determine the status of your patients' insurance coverage prior to the date of service with IMS' eligibility verification module. * Click Screenshot To Expand	Reduce rejected claims Save staff time Increase revenue Improve patient relationships
	Patient Reminders IMS' Interactive Voice Reminders service integrates with the appointment scheduling software to ensure that all of your patients receive reminders about their upcoming appointments. * Click Screenshot To Expand	Use live-person and automated reminders Decrease missed appointments Increase productivity Improve patient satisfaction
	Check-In/Check-Out IMS' check-in/check-out feature allows staff to manage patients as they move about the office during their visit. This starts with the initial intake and ends at check out. * Click Screenshot To Expand	Keep track of patients Improve intra-office communication Effectively manage office resources
	CHECK-IN Achieve a truly paperless environment with IMS' patient check-in module. It covers all aspects of the intake process from updating patient data to collecting co-pays or co-insurances. * Click Screenshot To Expand	Achieve maximum efficiency Streamline workflow Reduce check-in time
	Vitals Interface With IMS, patient vitals can be transferred wirelessly from your vitals device to the EHR. Vitals auto-populate in the patient's chart, eliminating data entry and reducing errors. * Click Screenshot To Expand	Facilitates efficient data transfer Meets HIPAA standards Compliant with HL7, CCD, CCR
	Patient health record Document patient visits quickly and easily with IMS' specialty-specific templates. Use our intuitive visit notes, customize them to meet your unique charting needs, or create your own. * Click Screenshot To Expand	Increase efficiency Improve documentation Enhance patient care
	Patient Dashboard IMS' Patient Dashboard offers a summary of all patient information stored within the EHR. Here, providers can view data such as demographics, problems, medications, and more. * Click Screenshot To Expand	Get important information at-a-glance Better understand your patients' health Make more informed decisions
	Dictation With IMS' seamless speech recognition feature, providers can dictate notes in screens throughout the EHR and receive them immediately for review. * Click Screenshot To Expand	Improve the completeness of notes Save on transcription costs Improve productivity Simplify workflow
	Lab & Diagnostic orders Submit lab orders and diagnostic tests electronically and track results directly through your EHR. Receive a notification as soon as results are received and quickly file them in the patient's chart. * Click Screenshot To Expand	Track patient care more efficiently Make better use of office resources Meet Meaningful Use requirements Streamline workflow
	E-prescribing Manage patient medications with IMS' e-prescribing module. Our EHR features fax and electronic prescription submission, medication tracking, dosing information, and more. * Click Screenshot To Expand	Streamline prescription management Reduce data entry errors Increase patient safety Meet Meaningful Use requirements
	Care Plans Come up with a care plan for your patients, and IMS EHR will generate a patient education handout based on the selected diagnosis and condition. * Click Screenshot To Expand	Increase patient engagement Improve quality of care
	Check-Out Ensure that all pending items are resolved before patients leave your office. Our check-out feature will prompt you to schedule follow-up appointments, collect the patient responsibility, and more. * Click Screenshot To Expand	Increase collections Make better use of staff resources Improve patient satisfaction
	e&m coder IMS' CPT Coding Advisor will review factors such as HPI and time spent with the patient and recommend appropriate E&M codes to ensure that payer documentation needs are adequately met. * Click Screenshot To Expand	Pre-screen claims automatically Check authorization requirements Reduce denials
	Electronic Super Bill Create electronic super bills directly from your EHR for quick and simplified charge entry. You can even customize the super bills to meet the needs of each provider in your practice. * Click Screenshot To Expand	Capture all charges from your patient visits Reduce paper expenses Eliminate lost or missing forms
	Receivables tracking Streamline office functions, see fewer missed payments, and help your practice run more efficiently than ever with IMS' Revenue Cycle Management software. * Click Screenshot To Expand	Automate data entry Maximize revenue Increase productivity
	billflash Patient Statements Transmit patient statements electronically and resolve collection issues more efficiently with our automated statement processing service. * Click Screenshot To Expand	Increase efficiency Reduce accounts receivable Eliminate forms and paper-based costs
	electronic Patient Payments Our EHR-integrated patient payment solution allows providers to securely collect payments from patients in person, online, and over the phone. * Click Screenshot To Expand	Provide multiple payment options Increase revenue Improve patient satisfaction
	Meaningful Use Dashboard Manage and track your Meaningful Use progress with our interactive Meaningful Use Reporting module. Gather real-time indicators of current Meaningful Use levels, view percentages of compliancy, and more. * Click Screenshot To Expand	Ensure attestation objectives are met Meet Meaningful Use requirements Monitor problem areas daily
	Task List IMS' Personal My Tasks List alerts doctors and staff about unfinished tasks that can affect patient care. This includes notifications regarding lab results, unsigned visit notes, and more. * Click Screenshot To Expand	Track patient care from start to finish Improve intra-office communication Achieve maximum productivity Improve office workflow
	Tasks and Reminders Fully integrated modules within IMS alert doctors and staff of important tasks related to patient care. This includes follow-up appointments, specialist referrals, medication management, and many more. * Click Screenshot To Expand	Improve preventive care efforts Increase practice productivity Provide better patient care Customize alerts to your specialty
	Patient Portal Involve patients in their health care by offering access to an online patient portal. With our portal, your patients will be able to view visit summaries and test results, request medication refills, and much more. * Click Screenshot To Expand	Streamline administrative processes Reduce workload Increase patient satisfaction Meet Meaningful Use requirements
	Patient Special Search This powerful feature allows providers to query their patient population for particular reasons, by searching on any box or field within the EHR. * Click Screenshot To Expand	Send correspondence to multiple patients Generate lists by specific condition Export queried lists for future reference
	Letters/Forms Automation IMS EHR features specialty-specific forms and letters that providers in your field use most. You also have the option of generating custom documents with the input fields of your choice. * Click Screenshot To Expand	Eliminate paper forms Save time Improve productivity
	Authorization Tracking IMS' powerful Authorization Tracking module will help your practice track and manage all patient authorizations from one place in your EHR. * Click Screenshot To Expand	Pre-validate procedures quickly and easily Make better use of staff resources Improve productivity
	cloud based faxing With IMS' integrated fax module, providers can send faxed documents directly into patients' charts without scanning and fax patient data from the EHR. * Click Screenshot To Expand	Reduce paper and printing costs Improve productivity Maximize efficiencies Enhance workflows
	Document management Create a custom list of folders and subfolders to manage documents stored in each of your patients' charts. Documents can then be faxed or emailed directly from the EHR. * Click Screenshot To Expand	Organize documents more efficiently Easily find pertinent information Increase productivity
	Point of Sale/inventory management From bar code scanning to inventory management, IMS' point of sale capabilities will allow you to run a more efficient practice by ensuring you have the right supplies on hand at all times. * Click Screenshot To Expand	Streamline the check-out process Increase profits Maximize efficiency
	referral Marketing management Help make marketing decisions, keep track of marketing expenses, and take advantage of custom reporting capabilities with our EHR-integrated marketing module. * Click Screenshot To Expand	Manage and organize leads Increase revenue Improve patient recall and retention
	Health Maintenance Tracking Keep track of patients' health with IMS' health maintenance tracking feature. Physicians receive alerts when things are due, when patients need a follow-up call, when lab results are in, and more. * Click Screenshot To Expand	Improve patient health Provide better care quality Increase patient satisfaction Improve practice efficiencies
	graphical analytics Find out how your practice is doing by running billing reports and graphs with a click of a button. Graphs can be generated by provider, insurance carrier, procedure, referring provider, and more. * Click Screenshot To Expand	Monitor your practice's finances Increase collections
	Referral Tracking With IMS' referral tracking module, providers can track incoming and outgoing referrals, manage referral sources, and market to referring providers in their area. * Click Screenshot To Expand	Streamline communication Build relationships with other providers Improve productivity
	Reports Center Create a variety of reports – everything from billing to Meaningful Use – to help manage your pain management practice as efficiently as possible. * Click Screenshot To Expand	Meet Meaningful Use Requirements Monitor practice goals Maximize efficiencies Make better use of staff resources